Web Sales Help
- You will receive a confirmation and your tickets at the email address provided on the sales form within five to ten minutes. Actual processing time will vary depending on sales activity at the time of your purchase and settings on your computer regarding how often it downloads your mail. Use your Send/Receive button (send/receive, check mail, update, sync, etc depending on the program) if you do not receive the email confirmation within a few minutes. If the message does not appear in yout inbox, check your Spam or Junk mail box. If you do not receive the message or the confirmation page, please notify Web Sales Support with your information and we will resend your tickets/confirmation.
- Please click send/receive, check mail, sync, etc and check your spam or junk mail folders for the confirmation before attempting to resubmit your ticket request.
- Bring your printed tickets directly to the gate. Ticket barcodes will be scanned at the gate for entry. If you are purchasing tickets with a Friends of City Park Member discount, also bring your Member card and a Photo ID.
- There is an online service charge of $1 per ticket.
- Only select tickets are currently available for purchase online. Tickets can be used at any time until the close of the current operating season.
- Due the the heavy load on our vendor's servers, there is a limited number of general admit tickets per transaction. Purchasing more tickets will require additional transactions. For very large groups, you may pre-arrange admission through the Celebration in the Oaks office.
- Our vendor performs scheduled maintenance 4:00 am and 6:00 am daily. Online ticketing will not be available at these times. If you are unable to access the page at other times, please contact Web Sales Support.
Q: I receive a message when trying to purchase tickets.
- You may need to install Adobe Flash Player or Adobe Reader on your computer.
- Click on the logo on the page to download and install Adobe Flash Player or Adobe Reader.
- The link will open another window that takes you to Adobe's web page with easy-to-follow instructions on how to download and install on your computer.
Q: The tickets I selected are not in the shopping cart.
- Be sure to click "Add to Cart" for each ticket type, i.e. Adult and Child
Q: I receive a box when I try to view my receipt page.
- You need to install the latest version of Adobe Reader on your computer.
- To view and print tickets, you must have software that can open pdf documents such as the free Adobe Acrobat Reader (download).
- Check your email for a receipt confirmation and try to open the file again.
Q: I was disconnected and lost my confirmation page.
- Check your email for a receipt confirmation.
Q: I put in my credit card but don't know if my order went through.
- Check your email for a receipt confirmation.
Q: I cannot find a receipt confirmation email.
- It may have been removed by your Spam filter.
- Check your Spam, Junk Mail, or Trash folders.
- Be sure to allow email from webdev@omniticket.com
- If necessary, we can resend your confirmation email. Please notify Web Sales Support with the name and email address used on the purchase form, an alternate email address, the approximate time and date of the attempted purchase, the number and type of tickets, your phone number, and when you plan to visit. Please also note any error you encountered in attempting to retrieve your tickets. Clicking the email link above should list the items to include in the body of the email.
Save time! Buy your tickets online and print them at home.
Please note: There is a $2 processing fee per ticket.
You must present your printed tickets at the gate for entry.
Tickets are valid for one entry any night during the 2012 season only.
All sales are final-- no refunds or rain checks.