For all ticketing questions, please reach out to WRSTBND, our ticketing partner at firstname.lastname@example.org. Include your order confirmation number for the fastest reply. All ticketing questions and issues are managed through this email and there is no phone support.
Unfortunately, no refunds will be issued. Ticket holders who have a date conflict will be afforded the opportunity to reschedule their date, based on availability and a $5 fee. All reservation changes must be made at least 2 days prior to your confirmed date. There is a link in your order confirmation to reschedule your tour date and/or time.
No discounts will be offered in 2021.
Children three years old and under do not need a ticket to participate in the Carousel Gardens Experience with a paying adult.
Mini buses are not allowed on the tour. The largest vehicle that can be accommodated is a sprinter van. Should you have questions about this, please email Julie at email@example.com.
Add the first name of each person in your vehicle (and select adult or child) for a special interactive portion of the tour.
Yes, you can add additional names with the “Manage Reservation” link in your ticket-confirmation email.
To retrieve your order confirmation and vehicle pass, visit cito.wrstbnd.com/p/lookup and enter the email used to originally purchase your ticket.
Yes, you can add additional ticket purchases with the “Manage Reservation” link in your ticket confirmation email. If you add the Carousel Gardens Experience to your reservation, the experience must be done the night of your Driving Tour.
No, the Driving Tour is not required to purchase the Carousel Gardens Experience.
FOCP members will receive one free driving tour admission valid anytime from November 25-January 2 (closed December 24 and 31).
No, you cannot renew at the event. Please renew ahead of time at friendsofcitypark.com.
Simply use the email address on file with your membership during the checkout process on the CITO ticketing site. The discount will be prompted once the system recognizes your email address.
4 Friederichs Ave. off Wisner (this is the ONLY entrance)
No, all tickets must be purchased in advance.
Yes, the Driving Tour and the Carousel Gardens Experience, including rides and the Botanical Garden Beer Garden.
The driving route is 2.25 miles long, and will take approximately 30 to 47 minutes on high-demand evenings.
Everyone needs to be in a seatbelt at all times in all vehicles. Cars, SUVs, and limos are allowed. Guests must ride inside trucks and not in the back of trucks/in the truck’s open bed. Convertibles are ok but guests must remain seated. Motorcycles will be allowed and the price of admission is the same as that of a car. Bicycles are not allowed on non-designated Bike Nights as they pose a safety risk.
At this time and based on capacity, proof of vaccination or negative PCR tests are not required, however we will be following all current local governmental guidelines, which can be found at ready.nola.gov. We also ask for people to socially distance while in the Carousel Gardens and Botanical Garden, especially while waiting in lines.
We care deeply about the health and safety of our guests and staff. Due to the risks of the COVID-19 virus, we ask that you follow local governmental guidelines. We encourage the driver to wear a mask when interacting with the staff at the entrance. We also ask for people to socially distance while in the Carousel Gardens and Botanical Garden, especially while waiting in lines.
Walking along the driving route is prohibited and will be monitored by security personnel. To participate in the Carousel Gardens Experience, please park your car and walk down Victory only.
There is no opportunity to take a photo with Santa this year.
Standard sedan-size and SUVs will all be allowed. Any “mini bus” must fall under 11’ in height to fit underneath the oak trees. Mini buses and other vehicles with more than 8 passengers should email firstname.lastname@example.org to purchase special passes.
Yes, tickets for limos, mini buses, and other vehicles with more than 8 passengers should email email@example.com to purchase special passes.
Yes. They are not allowed inside Carousel Gardens, however. Do not leave your pet in the car without you.
8am-10pm Sunday-Thursday and 8am-11pm Friday and Saturday. In accordance with the guidelines announced the week of August 9, 2021 by the City of New Orleans, proof of vaccination or a negative PCR test within 72 hours will be required for all individuals 12 years of age and older.
Yes, City Putt will be open Wednesdays-Sundays until 10pm (last rental at 9pm).
Email firstname.lastname@example.org or drop by the Administration Building Monday-Friday, 8:30am-4pm to purchase.