FAQ

Answers to the most common questions about Celebration in the Oaks.

Tickets

I have problems with my tickets, who can I contact?

For all ticketing questions, please reach out to WRSTBND, our ticketing partner at support@wrstbnd.com. Include your order confirmation number for the fastest reply. All ticketing questions and issues are managed through this email and there is no phone support.

Can I get a refund?

Unfortunately, no refunds will be issued. Ticket holders who have a date conflict will be afforded the opportunity to reschedule their date, based on availability and a $5 fee. All reservation changes must be made at least 2 days prior to your confirmed date. There is a link in your order confirmation to reschedule your tour date and/or time.

Are group discounts available?

No discounts will be offered in 2021.

Do children need a ticket for the Carousel Gardens Experience?

Children three years old and under do not need a ticket to participate in the Carousel Gardens Experience with a paying adult.

Can I bring a bus?

Mini buses are not allowed on the tour. The largest vehicle that can be accommodated is a sprinter van. Should you have questions about this, please email Julie at jlacour@nocp.org.

Why are the names of the people in the car needed?

Add the first name of each person in your vehicle (and select adult or child) for a special interactive portion of the tour.

Can I add names to my ticket list after purchase?

Yes, you can add additional names with the “Manage Reservation” link in your ticket-confirmation email.

I cannot find the confirmation email with my vehicle pass, how can I have it sent to me again?

To retrieve your order confirmation and vehicle pass, visit cito.wrstbnd.com/p/lookup and enter the email used to originally purchase your ticket.

It's prior to my ticket being scanned and now I want to add Carousel Gardens Experience tickets - can I buy them?

Yes, you can add additional ticket purchases with the “Manage Reservation” link in your ticket confirmation email. If you add the Carousel Gardens Experience to your reservation, the experience must be done the night of your Driving Tour.

Do I need to do the Driving Tour to purchase the Carousel Gardens Experience?

No, the Driving Tour is not required to purchase the Carousel Gardens Experience.

Membership

I’m a member of Friends of CIty Park, what’s the discount?

FOCP members will receive one free driving tour admission valid anytime from November 25-January 2 (closed December 24 and 31).

I need to renew my membership, can I do it on site at Celebration in the Oaks?

No, you cannot renew at the event. Please renew ahead of time at friendsofcitypark.com.

How do Friends of City Park members book with a discount?

Simply use the email address on file with your membership during the checkout process on the CITO ticketing site. The discount will be prompted once the system recognizes your email address.

How do I contact the Friends of City Park office with questions or to renew my membership?

Email friends@friendsofcitypark.com. Emails will be answered during business hours. If you have questions about ticketing please email the ticketing agency directly at support@wrstbnd.com for assistance. There is currently no phone support for ticketing.

Events

Where does the Driving Tour begin?

2 Friederichs Ave. off Wisner (this is the ONLY entrance)

Can I buy tickets at the gate/door/event?

No, all tickets must be purchased in advance.

So there are TWO parts to the event this year?

Yes, the Driving Tour and the Carousel Gardens Experience, including rides and the Botanical Garden Beer Garden.

Are there still over a million lights?

Yes

How long is the tour?

The driving route is 2.25 miles long, and will take approximately 30 to 47 minutes on high-demand evenings.

What type of vehicles can ticket holders 'ride in'?

Everyone needs to be in a seatbelt at all times in all vehicles. Cars, SUVs, and limos are allowed. Guests must ride inside trucks and not in the back of trucks/in the truck’s open bed. Convertibles are ok but guests must remain seated. Motorcycles will be allowed and the price of admission is the same as that of a car. Bicycles are not allowed on non-designated Bike Nights as they pose a safety risk.

Do I need to be vaccinated to enter the Carousel Gardens Experience?

At this time and based on capacity, proof of vaccination or negative PCR tests are not required, however we will be following all current local governmental guidelines, which can be found at ready.nola.gov. We also ask for people to socially distance while in the Carousel Gardens and Botanical Garden, especially while waiting in lines.

Masks...where do I have to wear a mask?

We care deeply about the health and safety of our guests and staff. Due to the risks of the COVID-19 virus, we ask that you follow local governmental guidelines. We encourage the driver to wear a mask when interacting with the staff at the entrance. We also ask for people to socially distance while in the Carousel Gardens and Botanical Garden, especially while waiting in lines.

Can I park and walk to the event?

Walking along the driving route is prohibited and will be monitored by security personnel. To participate in the Carousel Gardens Experience, please park your car and walk down Victory only.

Is there a Santa available for photos?

There is no opportunity to take a photo with Santa this year.

Size of vehicles permitted?

Standard sedan-size and SUVs will all be allowed. Any “mini bus” must fall under 11’ in height to fit underneath the oak trees. Mini buses and other vehicles with more than 8 passengers should email support@wrstbnd.com to purchase special passes.

Are limousines permitted?

Yes, tickets for limos, mini buses, and other vehicles with more than 8 passengers should email support@wrstbnd.com to purchase special passes.

Are pets allowed in my car?

Yes. They are not allowed inside Carousel Gardens, however. Do not leave your pet in the car without you.

What are the hours of Cafe Du Monde?

8am-10pm Sunday-Thursday and 8am-11pm Friday and Saturday

Is City Putt open?

Yes, City Putt will be open Wednesdays-Sundays until 10pm (last rental at 9pm).

I forgot to order my 2021 CITO ornament when I bought my Driving Tour tickets - how can I purchase one now?

Email info@nocp.org or drop by the Administration Building Monday-Friday, 8:30am-4pm to purchase.

Have a question that's not answered here?

Email info@nocp.org.