FAQs

For all ticketing questions, please reach out to WRSTBND, our ticketing partner, at support@wrstbnd.com. Include your order confirmation number for the fastest reply. All ticketing questions and issues are managed through this email and there is no phone support.

Unfortunately, no refunds will be issued. Ticket holders who have a date conflict will be afforded the opportunity to reschedule their date, based on availability and a $6 fee. All reservation changes must be made at least two days prior to your confirmed date. There is a link in your order confirmation to reschedule your tour date and/or time.

Group discounts for 50 or more guests are available for the Walking Tour. To reserve, please email Julie LaCour at jlacour@nocp.org.

Children under 36″ do not need a ticket to participate in the Walking Tour with a paying adult.

Minibuses are not allowed on the tour. The largest vehicle that can be accommodated is a sprinter van. Should you have questions about this, please email Julie LaCour at jlacour@nocp.org.

Add the first name of each person in your vehicle (and select adult or child) for a special interactive portion of the tour.

Yes, you can add additional names with the “Manage Reservation” link in your ticket-confirmation email.

To retrieve your order confirmation and vehicle pass, visit cito.wrstbnd.com/p/lookup and enter the email used to originally purchase your ticket.

Yes, you can add additional ticket purchases with the “Manage Reservation” link in your ticket confirmation email. If you add the Walking Tour to your reservation, the experience must be done the night of your Driving Tour.

No, the Driving Tour is not required to purchase the Walking Tour.

There are nine Driving and Walking Tour Value Nights: December 4, 5, 11, 12, 18, 19 and 26 and January 1 and 2.

Last entry is 1/2 hour before closing.

One free Dasher Pass, which includes one free Driving Tour and a discount on Walking Tour tickets when booked on the same day as your Driving Tour.

No, you cannot renew at the event. Please renew ahead of time here.

Simply use the email address on file with your membership during the checkout process on the Celebration in the Oaks ticketing site. The discount will be prompted once the system recognizes your email address.

Email membership@nocp.org. Emails will be answered during business hours. If you have questions about ticketing please email the ticketing agency directly at support@wrstbnd.com for assistance. There is currently no phone support for ticketing.

4 Friederichs Avenue off Wisner (this is the ONLY entrance).

No, all tickets must be purchased in advance. Please note the entire event is cashless.

Yes, the Driving Tour and the Walking Tour, including Carousel Gardens Amusement Park rides and the Botanical Garden.

Yes

The driving route is 2.25 miles long, and will take approximately 30-45 minutes on high-demand evenings.

All attendees must be in a seatbelt at all times in all vehicles. Cars, SUVs, and limos are allowed. Guests must ride inside trucks and not in the back of trucks/in the truck’s open bed. Convertibles are OK but guests must remain seated. Motorcycles will be allowed and the price of admission is the same as that of a car. Bicycles are not allowed on non-designated Bike Nights as they pose a safety risk.

Walking along the driving route is prohibited and will be monitored by security personnel. To participate in the Walking Tour, please park your car and walk down Victory only.

There is no opportunity to take a photo with Santa this year.

Standard sedan-size and SUVs will all be allowed. Any “mini bus” must fall under 11’ in height to fit underneath the oak trees. Mini buses and other vehicles with more than eight passengers should email support@wrstbnd.com to purchase special passes.

Yes, limousines and sprinter vans are permitted and can be selected by clicking “Vehicle Selector Style” on the Driving Tour purchasing page.

Yes. They are not allowed on the Walking Tour, however. Do not leave your pet in the car without you.

No, they are not. To view Walking Tour menu options, click here.

8am-10pm Sunday-Thursday and 8am-11pm Friday and Saturday.

Yes, City Putt will be open Wednesdays-Sundays until 10pm (last rental at 9pm).

Email info@nocp.org.